Traditionally we have purchased Dell Laptops for our organization. In an attempt to see if we could save a few bucks I started looking at other options. Now, this is not a comparison of the capabilities, speed or reliability of laptops but more of an analysis on the ease of doing business.
I quickly ruled out the options from some of the lower end manufacturers due to the lack of support as we generally like to protect our investment with a 3 year on site warranty. So it came down to Dell vs HP and with a quick price comparison on line the HP’s seemed to come in at a lower cost.
I had a little trouble determining what options I could add to the HP as I wanted to add Blue tooth a little more RAM and the possibility of an integrated web cam. I called the HP sales desk and asked what options I could add and was told that in Canada what you see is what you get. I was a little surprised and asked again to see if there were any other options, perhaps through a distributor and was told “no”, HP’s sold in Canada have no options.
The sales rep may have been mistaken, I don’t know, but his attitude turned me right off. If there are options in Canada someone better call me because as far as I’m concerned that one phone call was enough to steer me back to Dell where although it may be a little more money, I can get exaclty what I’m looking for with minimal effort.
In this day and age you would think that the Manufacturers would be bending over backwards, especially when it comes to the possibility of a new customer. Keeping existing customers is much easier than getting new ones and HP blew it on this one. It’s too bad because I really wanted to buy an bunch of HP’s.
As I go back to Dell for my quote I know I will be paying a premium and that may be why Dell is a more expensive option as customer service is every bit as important as the product itself. In this case Dell is benefiting from the lack of customer service provided by HP.