Virgin Mobile – it gets worse…

This time after 7 days of waiting for a resolution – and no working phone, I called back…. After the rigmarole of entering numbers and getting through to collections (in french) and then getting put on hold again, entering numbers and passed to Billing. I am told now that they cannot clear the account until the bill is processed. Once again they will enable the phone, but at 7am tomorrow it will automatically get turned off.

After going into details of the account it appears that the phone has no internet, yet they we billing me a $30 per meg and my son somehow used 9 meg… So I opened a new case with the complaints department… They will get back to me in 3-5 days…. Business Days…

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s